Last updated: July 5, 2026
These terms govern all services provided by Growis, Anton-Julius-Eggstein-Gasse 1, 6005 Luzern, Switzerland ("Growis") to its clients, unless a written agreement states otherwise. Conflicting client terms apply only if Growis accepts them in writing.
Growis provides content strategy services (positioning, narrative, publishing systems, production support) and AI infrastructure services (data classification, retrieval and RAG pipelines, workflows, assistants, audits, governance, monitoring). The scope of each engagement is defined in the individual offer or statement of work. Offers are valid for 30 days unless stated otherwise.
The client provides timely access to the information, materials, systems, and decision makers required for the engagement. Delays caused by missing cooperation may shift deadlines and, for retainers, do not suspend fees.
Fees follow the individual offer. Invoices are payable within 30 days of the invoice date, without deduction. Retainers are invoiced monthly in advance; project work according to the milestones in the offer. Late payments may pause ongoing work after prior notice.
Upon full payment, the client receives the agreed usage rights to the deliverables created for them. Methods, frameworks, templates, and know-how of Growis remain the property of Growis. Growis may name the client and show non-confidential work as references unless agreed otherwise in writing.
Both parties keep confidential information confidential beyond the end of the engagement. Personal data is processed according to our Privacy Policy and, where Growis processes personal data on the client's behalf, a data processing agreement is concluded on request.
Growis performs its services with professional care. Content strategy and AI systems depend on factors outside Growis's control (platforms, models, markets); specific business outcomes are not guaranteed. Liability is limited to damage caused intentionally or by gross negligence and, to the extent permitted by law, capped at the fees paid for the engagement concerned. Liability for indirect or consequential damage is excluded to the extent permitted by law.
Fixed-scope engagements end with delivery. Retainers can be terminated by either party with 30 days' notice to the end of a calendar month, unless the offer states otherwise. Work performed until the effective date remains payable.
Swiss substantive law applies, excluding conflict-of-law rules. Place of jurisdiction is Luzern, Switzerland. If a provision of these terms is invalid, the remaining provisions stay in force; the invalid provision is replaced by a valid one that comes closest to its economic purpose.